Frequently Asked Questions – Acaz Cleaning | Central Ohio House Cleaning

Acaz Cleaning is a professional house cleaning company serving Worthington, Columbus, Dublin, Powell, Westerville, Lewis Center, New Albany, Upper Arlington, Hilliard, Delaware, Gahanna, Pickerington, Reynoldsburg, Grove City, Bexley, and surrounding Central Ohio communities. Below you will find detailed answers to the most common questions we receive about our cleaning services, pricing, scheduling, and service areas. Have a question not listed here? Call us at (614) 599-8130 or email [email protected].

General Questions

How can I get a quote for house cleaning in Columbus Ohio?

Getting a quote from Acaz Cleaning is fast and easy. Visit our website and use our online booking flow. As you enter information about your home size, location, and preferred schedule, your quote adjusts automatically. No phone call or in-person visit required. Most customers in Columbus, Worthington, and surrounding Central Ohio areas complete the process in under a minute. You can also call us at (614) 599-8130 or email [email protected].

Does someone have to visit my home before I can book a cleaning?

No. Acaz Cleaning does not require an in-person visit or sales consultation before booking. You can get a quote and schedule your cleaning entirely online. We serve homes throughout Columbus, Worthington, Dublin, Powell, Westerville, Lewis Center, New Albany, Upper Arlington, Hilliard, Delaware, Gahanna, Pickerington, Reynoldsburg, Grove City, and Bexley without requiring any prior walkthrough.

Am I charged the full quoted amount if the cleaning takes less time?

No. Acaz Cleaning only charges you for the actual time our team spent working in your home. If the cleaning is completed faster than estimated, your invoice will reflect only the time used, rounded up to the nearest 15-minute increment. You are never charged for time not worked.

What if I am not satisfied with my cleaning?

Acaz Cleaning stands behind every job with a satisfaction guarantee. If you are not happy with the results, contact us right away and we will return to re-clean the areas of concern at no additional charge. Customer satisfaction is our top priority across all of our service areas in Central Ohio.

Is Acaz Cleaning insured?

Yes. Acaz Cleaning is fully insured and bonded. We are also BBB Accredited by the Better Business Bureau and Google Guaranteed through Google's Local Services program. These credentials give our clients in Columbus and Central Ohio confidence that they are working with a legitimate, trustworthy professional cleaning company.

Are Acaz Cleaning team members background checked?

Yes. Every Acaz Cleaning team member goes through a thorough screening process that includes a police background check, reference checks, and in-person interviews. We also require significant hands-on experience in residential house cleaning before anyone joins our team. Acaz Cleaning is BBB Accredited and Google Guaranteed.

Why should I choose Acaz Cleaning over other Columbus Ohio cleaning companies?

Acaz Cleaning is a family-owned business founded in 2011 by Marcos Silva, with over 15 years of experience serving Central Ohio. Unlike large franchise operations, we send the same dedicated two-person team to every recurring client, offer no-contract flexible scheduling, stand behind our work with a satisfaction guarantee, and are BBB Accredited and Google Guaranteed. Our deep roots in the Columbus community and our commitment to consistency set us apart from other cleaning companies in the area.

What is a residential cleaner?

A residential cleaner is a trained professional who cleans private homes and apartments on a recurring or one-time basis. Unlike commercial janitors who service offices and businesses, residential cleaners focus on living spaces — bedrooms, bathrooms, kitchens, and common areas. Acaz Cleaning provides professional residential cleaning services throughout Central Ohio with fully insured, bonded, and background-checked two-person teams who visit your home on your schedule — weekly, bi-weekly, every three weeks, or monthly.

How do you describe cleaning services?

Professional cleaning services are tailored solutions for maintaining a clean, healthy, and organized home or business. They typically fall into three categories: standard recurring cleaning for ongoing maintenance, deep cleaning for thorough top-to-bottom restoration, and specialized services such as move-in, move-out, post-construction, or eco-friendly cleaning. Acaz Cleaning provides all of these services throughout Columbus and Central Ohio with trained, insured, and background-checked two-person teams using professional-grade products.

Scheduling Questions

Does Acaz Cleaning offer same-day house cleaning in Columbus Ohio?

Acaz Cleaning offers same-day and next-day cleaning services based on availability. While same-day bookings are not always guaranteed, we are often able to accommodate last-minute requests throughout Columbus, Worthington, Dublin, Westerville, and surrounding Central Ohio communities. Contact us at (614) 599-8130 to check availability for your area.

Do I have to be home during the cleaning?

No. You do not need to be home when Acaz Cleaning arrives. Many of our recurring clients throughout Columbus and Central Ohio provide us with secure access instructions in advance. Your home and belongings are in trusted hands with our vetted, background-checked cleaning teams.

Does the cleaner arrive at the exact time I scheduled?

Yes, in most cases. Acaz Cleaning aims to arrive at your scheduled time. We allow a one-hour arrival window to account for traffic and weather conditions across the Greater Columbus area. If your team is running late, we will contact you in advance with an updated estimated arrival time.

When am I charged for my cleaning service?

Acaz Cleaning charges you only after the cleaning has been completed. Your invoice will reflect the actual time our team spent working in your home, rounded up to the nearest 15-minute increment. You are never charged upfront or for time not worked.

Are there any contracts or commitments required?

No. Acaz Cleaning does not require any contracts, commitments, or a pre-set number of appointments. You can cancel or adjust your service at any time without penalties. We earn your business through the quality of our work, not through lock-in agreements.

Does Acaz Cleaning offer recurring cleaning plans?

Yes. Acaz Cleaning offers flexible recurring cleaning plans including weekly, bi-weekly, every three weeks, and monthly schedules. Recurring clients receive the same dedicated two-person team and priority scheduling throughout the Greater Columbus and Central Ohio area.

How often should I have my house professionally cleaned?

For most households in Columbus and Central Ohio, Acaz Cleaning recommends bi-weekly professional cleaning as the ideal balance of cleanliness and value. Homes with children, pets, or high foot traffic often benefit from weekly cleaning. Monthly cleaning works well for smaller households or those who maintain light tidying between visits. Acaz Cleaning offers flexible recurring plans — weekly, bi-weekly, every three weeks, and monthly — with no contracts and the same dedicated two-person team assigned to your home every visit.

How do I prepare my home before the cleaning crew arrives?

To get the most out of your Acaz Cleaning visit, we recommend picking up clutter such as clothes, toys, and personal items from floors and surfaces before we arrive. This allows our two-person team to focus entirely on cleaning rather than organizing, which means more thorough results in less time. You do not need to pre-clean anything — that is our job. Simply ensure we have access to all areas you want cleaned, and if you have pets, let us know in advance. You do not need to be home during the cleaning.

Cleaning Services

What cleaning services does Acaz Cleaning offer?

Acaz Cleaning offers a full range of professional cleaning services throughout Central Ohio including recurring house cleaning (weekly, bi-weekly, every 3 weeks, and monthly), deep cleaning, move-in cleaning, move-out cleaning, apartment cleaning, office cleaning, commercial cleaning, post-construction cleaning, same-day cleaning, one-time cleaning, spring cleaning, and eco-friendly cleaning using non-toxic products.

What does a basic house cleaning service include?

A basic house cleaning service from Acaz Cleaning includes dusting all reachable surfaces, vacuuming carpets and rugs, mopping hard floors, cleaning bathrooms including toilets, sinks, showers and mirrors, wiping down kitchen counters and appliance fronts, and emptying trash throughout the home. Our standard cleaning covers all main living areas including bedrooms, bathrooms, kitchen, and common areas. Additional tasks such as inside oven cleaning, inside refrigerator, or laundry can be requested as add-ons when booking.

What is the difference between a deep clean and a standard cleaning?

A standard cleaning from Acaz Cleaning focuses on maintaining a clean home — dusting surfaces, vacuuming, mopping, cleaning bathrooms and kitchen, and emptying trash. It is designed for homes that are already reasonably clean and maintained on a recurring schedule. A deep cleaning goes significantly further — scrubbing grout, cleaning inside appliances, washing baseboards, ceiling fans, light fixtures, window sills, inside cabinets, and removing built-up grime from hard-to-reach areas. Acaz Cleaning recommends starting with a deep clean and then transitioning to a recurring standard cleaning plan. Deep cleaning starts at $200 for most Central Ohio homes.

What is included in a deep cleaning service?

Acaz Cleaning's deep cleaning service is a thorough top-to-bottom cleaning that goes beyond a standard visit. It includes cleaning inside appliances, scrubbing grout, cleaning baseboards, detailed bathroom and kitchen cleaning, removing built-up grime from hard-to-reach areas, dusting blinds, ceiling fans, and light fixtures, and detailed surface cleaning throughout the entire home. Deep cleaning is recommended for first-time clients, homes that have not been cleaned recently, or before special events.

What is included in a move-out cleaning?

Acaz Cleaning's move-out cleaning is designed to leave a home in pristine condition for landlords, property managers, buyers, or new tenants. It includes a complete deep clean of all rooms, inside cabinets and drawers, inside appliances including oven and refrigerator, bathrooms scrubbed top to bottom, all floors vacuumed and mopped, and windows cleaned. Move-out cleaning is available throughout Columbus, Worthington, Dublin, Powell, Westerville, and all of Central Ohio.

What is included in a move-in cleaning?

Acaz Cleaning's move-in cleaning ensures your new home is clean, sanitized, and ready before you settle in. We clean all surfaces, inside cabinets and closets, bathrooms, kitchen including appliances, floors, and any areas that may have been left behind by previous occupants. Move-in cleaning is available throughout Central Ohio.

Does Acaz Cleaning offer apartment cleaning?

Yes. Acaz Cleaning provides professional apartment cleaning services for studios, one-bedroom, two-bedroom, and larger units throughout Columbus and Central Ohio. We offer one-time, recurring, move-in, and move-out apartment cleaning to fit any schedule or need.

Does Acaz Cleaning offer commercial and office cleaning?

Yes. Acaz Cleaning provides office cleaning and commercial cleaning services for businesses, clinics, retail spaces, and professional offices throughout Columbus and Central Ohio. We offer customized cleaning plans based on your square footage, frequency needs, and business hours.

Does Acaz Cleaning offer post-construction cleaning?

Yes. Acaz Cleaning offers post-construction cleaning services to remove dust, debris, and construction residue from newly built or renovated homes and commercial spaces throughout Central Ohio. Post-construction cleaning is priced based on property size and condition.

Does Acaz Cleaning offer eco-friendly cleaning services?

Yes. Acaz Cleaning offers eco-friendly cleaning options using non-toxic, environmentally safe products. This service is ideal for families with young children, pets, or anyone with sensitivities to harsh chemical cleaners throughout Columbus and Central Ohio.

Does Acaz Cleaning bring their own cleaning supplies?

By default, our team uses the cleaning products you have at home. This ensures we use the products you prefer and eliminates any risk of cross-contamination between homes. If you do not have supplies on hand, we can bring our own professional cleaning products for an additional charge of $10 per standard visit or $15 for move-in and move-out cleanings. Please note that we always use your vacuum and mop, so please have those available.

How many cleaners does Acaz Cleaning send to my home?

Acaz Cleaning always sends a dedicated two-person team to your home — typically one male and one female professional working together. For recurring clients, we assign the same consistent team on every visit so they become familiar with your home, your preferences, and your standards. This consistency is one of our most valued commitments to our clients throughout Central Ohio.

What should a cleaner do in 2 hours?

In 2 hours, an Acaz Cleaning professional team focuses on high-traffic and highly visible areas of your home. A typical 2-hour visit covers vacuuming and mopping all floors, deep cleaning bathrooms including toilets, showers, sinks and mirrors, wiping kitchen counters and appliance fronts, dusting all surfaces, and emptying trash. Because Acaz Cleaning always sends a dedicated two-person team, two hours of combined effort covers significantly more ground than a single cleaner — typically a full 2 to 3 bedroom home in Columbus and Central Ohio.

How many rooms can a cleaner clean in 2 hours?

A single cleaner can typically cover 3 to 4 rooms in 2 hours depending on room size and condition. Acaz Cleaning always sends a dedicated two-person team, which means in 2 hours your team effectively covers twice the ground — typically a full 2 to 3 bedroom home including all bathrooms and common areas. Our teams are trained to work top-to-bottom efficiently so no area is missed.

How long should a cleaner take to clean a bathroom?

A professional cleaner typically takes 20 to 45 minutes to thoroughly clean a bathroom depending on its size and condition. A standard bathroom clean includes scrubbing the toilet, sink, shower or tub, wiping mirrors, cleaning floors, and disinfecting all surfaces. A deep clean of a bathroom — including grout scrubbing, tile cleaning, and detailed fixture work — can take 45 to 60 minutes. Acaz Cleaning's two-person teams work efficiently top-to-bottom so every bathroom in your Central Ohio home receives thorough attention within each scheduled visit.

What is the correct order to clean a house?

Professional cleaners follow a top-to-bottom, room-by-room order to avoid re-dirtying cleaned areas. The correct order is: start with dusting ceiling fans, light fixtures, and high surfaces, then wipe down furniture and surfaces, clean bathrooms and kitchen, vacuum all floors, and finish by mopping hard floors. Acaz Cleaning's trained teams follow a consistent professional checklist on every visit throughout Central Ohio, ensuring nothing is missed and your home is cleaned efficiently and thoroughly every time.

What's the fastest way to clean a house professionally?

The fastest way to clean a house professionally is to work as a team, follow a consistent top-to-bottom checklist, and divide tasks by room. This is exactly why Acaz Cleaning always sends a dedicated two-person team to every home in Central Ohio — one professional handles bathrooms and kitchen while the other handles bedrooms and common areas simultaneously. This approach cuts cleaning time significantly compared to a single cleaner and ensures your home is done thoroughly and efficiently without cutting corners.

Is it safe to hire a house cleaning service with pets at home?

Yes, it is completely safe to hire Acaz Cleaning if you have pets at home. Our teams throughout Columbus and Central Ohio are experienced working in homes with dogs, cats, and other animals. We recommend letting us know about your pets when booking so we can take any necessary precautions and use pet-safe products if needed. Many of our long-term recurring clients have pets and our dedicated two-person teams become familiar with your animals over time, making each visit a low-stress experience for everyone in your home.

Pricing Questions

How much does house cleaning cost in Columbus Ohio?

House cleaning prices in Columbus Ohio vary based on home size, type of service, and frequency. Acaz Cleaning's recurring house cleaning starts at approximately $120 per visit. Deep cleaning starts at $200 and move-in or move-out cleaning starts at $250 depending on property size. We offer free estimates so you know exactly what to expect before booking.

How much does a 2 hour house cleaning cost in Columbus Ohio?

A 2-hour house cleaning in Columbus Ohio typically costs between $120 and $200 depending on the size of your home and the type of service. Acaz Cleaning charges based on actual time worked and home size rather than a flat hourly rate per cleaner. Our recurring cleaning plans start at approximately $120 per visit for standard homes in Columbus and Central Ohio. Contact us at (614) 599-8130 or visit acazcleaning.com for a free custom quote based on your home.

How much is a 1 hour house cleaning in Columbus Ohio?

Professional house cleaning in Columbus Ohio typically costs between $40 and $75 per hour per cleaner. However, most reputable cleaning companies including Acaz Cleaning do not charge by the hour — instead we provide free estimates based on your home size, number of rooms, and type of service. This protects you from surprise fees and ensures you always know the cost upfront. Call (614) 599-8130 or visit acazcleaning.com for your free quote.

Is $30 an hour good for house cleaning in Columbus Ohio?

At $30 per hour, you are likely looking at an independent, unlicensed cleaner rather than a professional insured company. While the rate may seem attractive, independent cleaners are typically not insured, bonded, or background-checked, which creates real risk when someone enters your home. Professional insured cleaning companies in Columbus Ohio typically charge $40 to $75 per hour per cleaner. Acaz Cleaning provides fully insured, bonded, and background-checked two-person professional teams throughout Central Ohio. Our recurring cleaning plans start at approximately $120 per visit — a competitive and transparent rate for a safe, professional service.

How much does deep cleaning cost in Columbus Ohio?

Acaz Cleaning's deep cleaning service starts at $200 for most homes in Columbus and Central Ohio. The final price depends on the size of the home and the current condition. Contact us for a free estimate specific to your home.

How much does move-out cleaning cost in Columbus Ohio?

Move-out cleaning from Acaz Cleaning starts at $250 for most properties in Columbus and Central Ohio. Price varies based on the size and condition of the property. We offer free estimates for all move-out cleaning requests.

Does Acaz Cleaning offer free estimates?

Yes. Acaz Cleaning provides free estimates for all cleaning services throughout Columbus, Worthington, Dublin, Powell, Westerville, Lewis Center, New Albany, Upper Arlington, Hilliard, Delaware, Gahanna, Pickerington, Reynoldsburg, Grove City, Bexley, and surrounding Central Ohio areas. Visit acazcleaning.com or call (614) 599-8130 to get your free quote.

What payment methods does Acaz Cleaning accept?

Acaz Cleaning accepts Cash, Personal Check, Zelle, Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

Service Areas

What areas does Acaz Cleaning serve?

Acaz Cleaning serves Worthington, Columbus, Dublin, Powell, Westerville, Lewis Center, New Albany, Upper Arlington, Hilliard, Delaware, Gahanna, Pickerington, Reynoldsburg, Grove City, Bexley, and surrounding Central Ohio communities across 50+ cities. Call (614) 599-8130 to confirm service availability in your area.

Does Acaz Cleaning serve Worthington Ohio?

Yes. Worthington Ohio is Acaz Cleaning's home base. We are located at 6797 N High St Ste 114, Worthington OH 43085 and serve Worthington homeowners and businesses with recurring cleaning, deep cleaning, move-in and move-out cleaning, and all of our professional cleaning services.

Does Acaz Cleaning serve Columbus Ohio?

Yes. Acaz Cleaning provides professional house cleaning and commercial cleaning services throughout Columbus Ohio. We serve all Columbus neighborhoods and zip codes with recurring cleaning, deep cleaning, move-in and move-out cleaning, apartment cleaning, office cleaning, and more.

Does Acaz Cleaning serve Dublin Ohio?

Yes. Acaz Cleaning provides professional house cleaning services throughout Dublin Ohio including recurring cleaning, deep cleaning, move-in cleaning, move-out cleaning, and apartment cleaning. Call (614) 599-8130 or visit acazcleaning.com to get a free quote for Dublin OH.

Does Acaz Cleaning serve Powell Ohio?

Yes. Acaz Cleaning serves Powell Ohio with professional residential and commercial cleaning services including recurring house cleaning, deep cleaning, move-in and move-out cleaning, and more. Contact us for a free estimate in Powell OH.

Does Acaz Cleaning serve Westerville Ohio?

Yes. Acaz Cleaning provides professional house cleaning services throughout Westerville Ohio. We offer recurring cleaning, deep cleaning, apartment cleaning, move-in and move-out cleaning, and commercial cleaning in Westerville OH.

Does Acaz Cleaning serve Lewis Center Ohio?

Yes. Acaz Cleaning serves Lewis Center Ohio with full professional cleaning services including recurring house cleaning, deep cleaning, move-in cleaning, move-out cleaning, and eco-friendly cleaning. Lewis Center is one of our primary service areas in Central Ohio.

Does Acaz Cleaning serve New Albany Ohio?

Yes. Acaz Cleaning provides professional residential and commercial cleaning services in New Albany Ohio. We offer recurring cleaning plans, deep cleaning, move-in and move-out cleaning, and same-day cleaning in New Albany OH.

Does Acaz Cleaning serve Upper Arlington Ohio?

Yes. Acaz Cleaning serves Upper Arlington Ohio with professional house cleaning services including recurring cleaning, deep cleaning, apartment cleaning, and move-in and move-out cleaning. Contact us for a free quote in Upper Arlington OH.

Does Acaz Cleaning serve Hilliard Ohio?

Yes. Acaz Cleaning provides professional house cleaning and commercial cleaning services throughout Hilliard Ohio. We offer weekly, bi-weekly, and monthly recurring cleaning as well as deep cleaning and move-out cleaning in Hilliard OH.

Does Acaz Cleaning serve Delaware Ohio?

Yes. Acaz Cleaning serves Delaware Ohio with professional residential and commercial cleaning services. We offer recurring house cleaning, deep cleaning, move-in cleaning, move-out cleaning, and office cleaning in Delaware OH.

Does Acaz Cleaning serve Gahanna Ohio?

Yes. Acaz Cleaning provides professional house cleaning services throughout Gahanna Ohio including recurring cleaning, deep cleaning, apartment cleaning, and move-in and move-out cleaning. Get a free quote for Gahanna OH at acazcleaning.com.

Does Acaz Cleaning serve Pickerington Ohio?

Yes. Acaz Cleaning serves Pickerington Ohio with professional residential cleaning services including recurring house cleaning, deep cleaning, move-in and move-out cleaning, and eco-friendly cleaning options.

Does Acaz Cleaning serve Reynoldsburg Ohio?

Yes. Acaz Cleaning provides professional house cleaning services in Reynoldsburg Ohio. We offer recurring cleaning plans, deep cleaning, move-in and move-out cleaning, and commercial cleaning in Reynoldsburg OH.

Does Acaz Cleaning serve Grove City Ohio?

Yes. Acaz Cleaning serves Grove City Ohio with professional residential and commercial cleaning services. We offer weekly, bi-weekly, and monthly recurring cleaning as well as deep cleaning, move-out cleaning, and apartment cleaning in Grove City OH.

Does Acaz Cleaning serve Bexley Ohio?

Yes. Acaz Cleaning provides professional house cleaning services throughout Bexley Ohio including recurring cleaning, deep cleaning, apartment cleaning, and move-in and move-out cleaning. Contact us for a free estimate in Bexley OH.

Getting Started

How do I get started with Acaz Cleaning?

Getting started is simple. Visit acazcleaning.com to get a free online quote, choose your service type and schedule, and book your first cleaning in minutes. You can also call us at (614) 599-8130 or email [email protected]. We serve the Greater Columbus and Central Ohio area and are available 7 days a week.

Acaz Cleaning
6797 N High St Ste 114
Worthington, OH 43085
Phone: (614) 599-8130
Email: [email protected]
Website: acazcleaning.com
Hours: Open 7 days a week